If your deposit failed and no money was charged, please try the following:
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Check your payment details carefully
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Try a different payment method
If the money was charged but not credited to your B2PRIME account:
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Please wait up to 24 hours
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Processing time depends on the payment provider
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In most cases, funds will be credited within this time
- Processing may take longer on weekends, bank holidays, or due to delays from third-party providers
Still not resolved?
Contact our support team by submitting a request here
Our team will help you track and resolve your deposit issue.