There are a few common reasons why your documents may be rejected:
The image is blurry or cut off
Your face is not visible in the ID photo
The document is expired or unreadable
You sent the wrong type of document
The proof of address is too old or missing key details
On the Verification page, you can check the status of your documents, see the reason for any rejection, and re-upload corrected versions if needed.
If you’re still unsure, feel free to reach out to our Customer Support Team via live chat for further assistance.