To verify your identity, you need to upload a valid government-issued document that clearly shows who you are. This helps us confirm your identity and keep your account secure.
Accepted documents
You can upload one of the following:
Passport
National ID card
Your document must be:
Valid and not expired
In colour
Fully visible, with all four corners shown
Clear enough to read your name, date of birth, photo, and document number
Scanned copies or high-quality photos are both accepted. Make sure the text and photo are sharp and easy to read.
Common mistakes
Avoid these issues to prevent rejection:
Blurry or dark photos — take the photo in good light
Missing corners or cropped image — make sure the full document is visible
Black-and-white scans — always upload colour images
Expired document — only valid IDs are accepted
Reflections or glare — tilt the document slightly to avoid light spots
Edited or filtered photos — do not use any effects or software adjustments
Partial information — your full name, birth date, and document number must all be visible
If your document was rejected, simply re-upload a clear, complete version.
Once verified, your Proof of Identity will stay valid unless it expires or you change your legal name.