The Liveness Check confirms that you are the real person behind the camera. It is done through your device’s webcam or phone camera — you’ll be asked to look into the camera, turn your head slightly, or follow simple on-screen instructions. This helps us verify that the document belongs to you.
Follow these tips to pass the check smoothly:
Good lighting – make sure your face is clearly visible and the room is well lit.
Correct positioning – keep your face centered in the frame and remove glasses, hats, or masks.
Camera access – allow the website or app to use your camera and make sure it works properly.
No filters – do not use beauty modes or any camera effects.
Follow the prompts – if the system asks you to repeat, that’s fine. Just follow the on-screen instructions carefully.